Businesses that want to optimize their investment with Office 365 while using Microsoft Teams for collaboration can now do so in combination with RingCentral's robust cloud communications solution. This native Direct Routing integration provides global calling functionality and enables users to get more done with an industry-leading cloud PBX integrated into Teams, keeping Teams at the center of the collaboration experience.
- Basic call controls
- IVR and call handling
- Automatic call recording
- Call reports and analytics
- Call queues
All of your users can communicate with each other as well as outside of the company on a single communication platform, regardless of whether they are Teams users, customers, or partners. Users can communicate and collaborate using any device on mobile, desktop, or web and manage their communication preferences through our intuitive user portal.
Admins can centrally manage their organization's entire user base, including employees that are Microsoft Teams members, from one intuitive interface. This integration also supports Single Sign-on, so Teams users are automatically authenticated and connected to their RingCentral communications account when they log in to Teams